CUstomer services

By acquiring a packaging machine from Sapal, you gain access to an extensive range of after-sales services.

From a single spare part to complete service packages, tailored to your specific needs, Sapal can assist you in achieving maximum output and minimum downtime.

Your reliable partner

Spare parts

Standard and tailor-made spare parts

Our tailor-made machines and line concepts are linked to a multitude of different spare parts. At Sapal, we can supply spare parts for all types and generations of Sapal and Kustner machinery all around the world. By using original spare parts from Sapal, you will be insured to have the optimum performance and durability that your wrapping machine can offer.

Sapal guarantee a large stock of standard spare parts and to answer individual requirements, tailor-made parts will be developed for our customers.

Benefits

Tailored spare parts kits
Stock availability
Longer life cycle for the parts and for the machines
100% compatible
Original manufacturer

Drive Belt Kit

Heating Shaft

Preventive Maintenance Kit

Modernization

Caring for your machine

Even the best packaging machine will only continue to perform at its best if it is well maintained and upgraded regularly. Sapal offers you a comprehensive modernization service in line with state-of-the-art technology for improved performance and high output of your existing Sapal or Kustner machinery.

Our modernization services range from standard technical upgrades to complete machine rebuilds. They are always in line with current safety regulations and draw on cutting-edge technology. We assist you in producing new packaging formats on upgraded machinery and in maintaining your existing line layouts.

Our experts support you on-site and help you to achieve increased durability, higher efficiency and improved availability.

Benefits

Upgrades for improved performance
Up-to-date safety features
Obsolescence management
Complete refurbishment programs
Machine rebuilds and overhauls
Equipment relocation

Watch a complete overhaul

Maintenance HMI Obsolescence

Maintenance ML4 Reducers

Obsolescence Electric Components

Modernization Overhaul DCP0600

Get Revolver Pushers DGD 0350/DGD0700

Get a Tear open strip DGD 0350 - DGD 0700

Maintenance Sapastock chains

Modernization Articulated Arm

Modernization Automatic System

Modernization Paper Table

Field Service

Personal assistance

Sapal offers you a strong combination of global expertise and local presence. Our customer-oriented Field Service is designed to suit your specific needs. We work closely with you to ensure your Sapal or Kustner packaging machines receive the best possible care.

Well-trained engineers and technicians equip your machines with high-quality original parts. They support you in developing the optimal maintenance program for your plant, for instance with a customized Preventive Maintenance Agreement. Our Field Service is rounded out by personalized training with expert instructions, shaped to the individual requirements of your staff. Our strong on-site presence and tailor-made service enable us to support you in reducing your machine downtimes to a minimum.

Benefits

Optimum on-site support from service technicians
Long-term expertise for best possible results
Personalized production support and coaching
Engineer and operator training on-site
Training programs
Preventive maintenance programs

Technical Audit

Professional expertise

With its Technical Audit, Sapal offers you a periodic health check and performance assessment for your Sapal or Kustner equipment. During the audit, we analyze single machines or complete lines in production conditions.

Benefits

Structured process analysis
Independent view based on live data
Audit reports documenting technical and organizational stoppers
Suggestions for improvement based on ROI
Interdisciplinary audit team with expert knowledge

SAPAL SA MAINTENANCE CONTRACT

Ensure the performance and longevity of your equipment with our different types of maintenance contracts. Benefit from preventive maintenance, rapid repairs, and continuous monitoring by technical experts. Reduce downtime and maximize productivity. Invest today in peace of mind and production reliability.

TYPE OF CONTRACT	Out of Contract	Silver	Gold	Platinum* In 2024
PREVENTIVE MAINTENANCE
Machine audit	By quotation	✓	✓	✓
Annual preventive inspection in accordance with checklist: - Checking and adjusting operating elements - Checking safety devices - Cleaning and lubrication - Replacement of standard parts	By quotation	By quotation	✓	✓
Quote for maintenance parts	By quotation	✓	✓	✓
Maintenance report	By quotation	By quotation	✓	✓
Additional day of Preventive Maintenance	By quotation	5% discount	10% discount	✓
CORRECTIVE MAINTENANCE
Maximum response time	Subject to availability	30 days	15 days	72h (without travel)
Additional day of Technical Support	By quotation	5% discount	10% discount	20% discount
Optimisation audit (see Sapal technical audit)	By quotation	5% discount	10% discount	20% discount
SPARE PARTS
Wear parts (except for misuse)	By quotation	5% discount	10% discount	✓
Parts following a breakdown (except misuse)	Sur devisBy quotation	By quotation	By quotation	✓
Machine modifications	By quotation	5% discount	10% discount	20% discount
Access to Schneider security stock (Motors and Control)	N.A	Optional	5% discount	✓
SUPPORT
Priority treatment by Customer Service	N.A	N.A	N.A	✓
Access to ticketing platform, machine monitoring and documentation access	N.A	✓	✓	✓
Connected service (Monitoring Analysis, Performance, Use and Malfunctions)	N.A	N.A	Optional	Optional

I would like to know more about MAINTENANCE CONTRACT.

Hotline

Our team of experts is at your disposal.

+41 21 633 54 44

Sapal SA

Avenue du Tir-Fédéral 44
1024 Ecublens
Switzerland

+41 21 633 53 00

Hotline Service : +41 21 633 54 44

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