CUstomer services

By acquiring a packaging machine from Sapal, you gain access to an extensive range of after-sales services.

From a single spare part to complete service packages, tailored to your specific needs, Sapal can assist you in achieving maximum output and minimum downtime.

Your reliable partner

Spare parts

Standard and tailor-made spare parts

Our tailor-made machines and line concepts are linked to a multitude of different spare parts. At Sapal, we can supply spare parts for all types and generations of Sapal and Kustner machinery all around the world. By using original spare parts from Sapal, you will be insured to have the optimum performance and durability that your wrapping machine can offer.

Sapal guarantee a large stock of standard spare parts and to answer individual requirements, tailor-made parts will be developed for our customers.


  • Tailored spare parts kits
  • Stock availability
  • Longer life cycle for the parts and for the machines
  • 100% compatible
  • Original manufacturer


Caring for your machine

Even the best packaging machine will only continue to perform at its best if it is well maintained and upgraded regularly. Sapal offers you a comprehensive modernization service in line with state-of-the-art technology for improved performance and high output of your existing Sapal or Kustner machinery.

Our modernization services range from standard technical upgrades to complete machine rebuilds. They are always in line with current safety regulations and draw on cutting-edge technology. We assist you in producing new packaging formats on upgraded machinery and in maintaining your existing line layouts.

Our experts support you on-site and help you to achieve increased durability, higher efficiency and improved availability.


  • Upgrades for improved performance
  • Up-to-date safety features
  • Obsolescence management
  • Complete refurbishment programs
  • Machine rebuilds and overhauls
  • Equipment relocation

Watch a complete overhaul

Field Service

Personal assistance

Sapal offers you a strong combination of global expertise and local presence. Our customer-oriented Field Service is designed to suit your specific needs. We work closely with you to ensure your Sapal or Kustner packaging machines receive the best possible care.

Well-trained engineers and technicians equip your machines with high-quality original parts. They support you in developing the optimal maintenance program for your plant, for instance with a customized Preventive Maintenance Agreement. Our Field Service is rounded out by personalized training with expert instructions, shaped to the individual requirements of your staff. Our strong on-site presence and tailor-made service enable us to support you in reducing your machine downtimes to a minimum.


  • Optimum on-site support from service technicians
  • Long-term expertise for best possible results
  • Personalized production support and coaching
  • Engineer and operator training on-site
  • Training programs
  • Preventive maintenance programs

Technical Audit

Professional expertise

With its Technical Audit, Sapal offers you a periodic health check and performance assessment for your Sapal or Kustner equipment. During the audit, we analyze single machines or complete lines in production conditions.


  • Structured process analysis
  • Independent view based on live data
  • Audit reports documenting technical and organizational stoppers
  • Suggestions for improvement based on ROI
  • Interdisciplinary audit team with expert knowledge


Our team of experts is at your disposal.

+41 21 633 54 44

Sapal SA

Avenue du Tir-Fédéral 44
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+41 21 633 53 00

Hotline Service : +41 21 633 54 44

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